|Promises to your client should be realistic and achievable. It is better to under-promise than over-promise to manage expectations. It is better to provide a positive surprise than to under-deliver on a promise.
Be sure to live up to your promises. If you promise to get something completed by a certain date, make sure you do or keep your client appraised on any unexpected delays. In real estate, it is very difficult to provide an idea of how and when a property will sell. The best you can do is to put every effort into delivering an outstanding service and live up to advertising promises you made in your listing presentation or when signing a buyer.
Always make sure, your client knows you appreciate their business. You can make sure your client feels appreciated by the qualify follow-up you provide once the sale is closed.
Although you should never promise more than you know you can achieve, going above and beyond the promise is always well received. Always call your client to maintain him or her informed and to find out whether there are any issues you need to address.